1. Paid plans and Paddle
Paid Linkrise plans are processed through Paddle. Paddle acts as merchant of record for purchases made through Paddle checkout and handles payment processing, taxes, receipts, invoices, refunds, chargebacks, and customer billing support for those transactions.
Linkrise uses verified billing events from Paddle to activate, renew, downgrade, cancel, or support paid plan access.
2. Cancellation
You may cancel a paid subscription through the billing flow we provide or through Paddle's customer billing portal when available.
Cancellation stops future renewals. Paid features usually remain available until the end of the current paid billing period unless payment failure, refund, dispute, abuse, legal compliance, or security risk requires a different result.
3. Refunds
Unless required by law or stated separately at checkout, paid Linkrise fees are generally non-refundable after a charge is completed.
We may review refund requests for duplicate charges, mistaken charges, fraud, failed fulfillment, technical billing issues, or other circumstances that Paddle or Linkrise determines should be reviewed.
4. Trials and renewals
If a paid plan includes a trial, the trial terms are shown at checkout. A trial that requires a payment method may convert into a paid subscription unless it is cancelled before the trial ends.
Subscription renewals are billed in advance according to the billing cycle shown at checkout. It is your responsibility to cancel before renewal if you do not want the subscription to continue.
5. How to request help
For billing questions, contact Linkrise support with the account email, public profile URL if relevant, Paddle receipt or invoice information, and a short description of the issue.
Some payment, tax, receipt, invoice, dispute, and refund workflows may be handled directly by Paddle as merchant of record.
6. Mandatory rights
Nothing in this Refund Policy limits any mandatory consumer, cancellation, refund, or billing rights that cannot be waived under applicable law.
If this Refund Policy conflicts with mandatory law in your location, the mandatory law controls for that issue and the rest of this policy remains in effect where permitted.